Returns & Refund Policy

Biotech Labs Co. – Returns & Refund Policy

Effective Date: 03-20-2026
Website: Biotechresearchpeptides.com

1. General Policy

Due to the sensitive nature of our products, all sales are final.

Biotech Labs Co. does not accept returns or exchanges once an order has been shipped.

2. Non-Returnable Products

All products sold on this website are classified as:

  • Research chemicals

  • Laboratory-use materials

Therefore, they are non-returnable under any circumstances except those outlined below.

3. Eligible Refund or Replacement Cases

We will offer a replacement or refund only in the following situations:

A. Damaged Product

  • Product arrives physically damaged

  • Packaging is compromised upon delivery

B. Incorrect Item Received

  • You received a product different from what was ordered

4. Claim Requirements

To be eligible for a refund or replacement, you must:

  • Contact us within 48 hours of delivery

  • Provide:

    • Order number

    • Clear photos of the product and packaging

    • Description of the issue

Failure to provide required documentation may result in denial of the claim.

5. Non-Eligible Refund Situations

We do not offer refunds or replacements for:

  • Buyer’s remorse

  • Incorrect orders placed by the customer

  • Refusal of package delivery

  • Improper storage or handling after delivery

  • Misuse of products

  • Shipping delays caused by carriers

6. Shipping Issues

Biotech Labs Co. is not responsible for:

  • Lost or stolen packages marked as delivered

  • Carrier delays (USPS, UPS, FedEx, etc.)

  • Incorrect shipping address provided by the customer

If a package is marked delivered but not received, you must contact the shipping carrier directly.

7. Refund Processing

If a claim is approved:

  • Refunds will be issued to the original payment method

  • Processing time: 3–7 business days (may vary by provider)

In some cases, we may offer a replacement instead of a refund.

8. Order Cancellations

  • Orders may be canceled only before shipment

  • Once an order has shipped, it cannot be canceled

9. Refused or Returned Packages

If a package is:

  • Refused by the customer

  • Returned due to incorrect address

You may be subject to:

  • Restocking fees

  • Reshipping fees

10. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

  • Account suspension

  • Permanent ban from future purchases

We strongly encourage contacting support to resolve any issues.

11. Contact Information

For all refund or replacement requests:

Biotech Labs Co.
Website: Biotechresearchpeptides.com
Email: support@biotechresearchpeptides.com